Refund & Return Policy
Effective Date: May 18, 2026
Website: https://gatimansalesandservice.in/
At Gatiman Sales & Service, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which returns, replacements, and refunds are accepted for products and services purchased through our website.
By purchasing from our website, you agree to the terms mentioned below.
1. 7-Day Return Policy
Customers may request a return or replacement within 7 days from the date of delivery.
To be eligible for a return:
- The product must be unused and in its original condition
- The item must be returned with original packaging, tags, invoices, and accessories
- The return request must be submitted within 7 days of delivery
- Proof of purchase must be provided
Products returned after 7 days may not be accepted.
2. Eligible Reasons for Return or Refund
Returns or refunds may be approved under the following conditions:
- Damaged product received
- Wrong product delivered
- Manufacturing defect
- Missing items in the package
- Product significantly different from description
We reserve the right to inspect and verify the issue before approving any refund or replacement.
3. Non-Returnable & Non-Refundable Items
The following items/services are generally non-returnable or non-refundable:
- Used or damaged products caused by customer misuse
- Digital marketing services after project delivery
- Website development services after approval or deployment
- Customized or personalized products
- Products without original packaging or invoice
- Items damaged after delivery
- Products marked as non-returnable during purchase
4. Return Process
To request a return or refund:
- Contact our support team within 7 days of delivery
- Share your order details, issue description, and supporting photos/videos if required
- Our team will review the request and provide return instructions
- After receiving and inspecting the product, the refund or replacement process will begin
Returns sent without approval may not be accepted.
5. Refund Process
Once the returned product is received and approved:
- Refunds will be processed to the original payment method
- Refunds may take 5ā10 business days depending on banks or payment providers
- Shipping charges may be non-refundable unless the error was caused by us
If the refund is delayed, customers should first check with their bank or payment provider.
6. Replacement Policy
Eligible products may be replaced instead of refunded based on:
- Product availability
- Nature of damage or defect
- Verification by our support team
Replacement shipping timelines may vary depending on location and stock availability.
7. Cancellation Policy
7.1 Order Cancellation
Orders may be canceled before dispatch or shipment.
Once the product has been shipped, cancellation requests may not be accepted.
7.2 Service Cancellation
For digital or marketing services:
- Cancellation requests must be made before work begins
- Once work has started, partial or full cancellation charges may apply
- Completed services are non-refundable
8. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of delivery
- Share clear photos/videos of the issue
- Keep the original packaging for verification
Failure to report within the specified time may result in rejection of the claim.
9. Shipping Responsibility
Customers may be responsible for return shipping charges unless:
- The wrong product was delivered
- The product arrived damaged
- The issue was caused by our error
We recommend using trackable shipping methods for returns.
10. Fraud Prevention
We reserve the right to reject refund or return requests if:
- Fraudulent activity is suspected
- False claims are made
- Repeated abuse of refund policies occurs
- Returned items do not match the original order
11. Changes to This Policy
Gatiman Sales & Service reserves the right to modify this Refund & Return Policy at any time without prior notice.
Changes become effective immediately upon posting on the website.
12. Contact Information
For returns, refunds, replacements, or support, please contact:
Gatiman Sales & Service
Website: https://gatimansalesandservice.in/
Email: info@gatimansalesandservice.in
Phone: +91 74781 83399
Location: Rukespur, Hooghly, Kolkata ā 700151, India
By using our website and purchasing products or services, you agree to this Refund & Return Policy.