Effective Date: May 18, 2026
Website: https://gatimansalesandservice.in/
This Shipping Policy outlines the shipping, delivery, and logistics procedures for products and services purchased through Gatiman Sales & Service.
By placing an order on our website, you agree to the terms mentioned below.
1. Order Processing
Orders are typically processed within 1–3 business days after successful payment confirmation.
Processing time may vary depending on:
- Product availability
- Order volume
- Verification processes
- Public holidays
- Operational circumstances
Customers will receive order confirmation and shipping updates through email, phone, or SMS whenever applicable.
2. Shipping Coverage
Gatiman Sales & Service currently provides shipping and delivery services across various locations in India.
Delivery availability may vary depending on:
- Courier partner coverage
- Remote area accessibility
- Government regulations
- Serviceability of the delivery location
We reserve the right to refuse delivery to certain locations if shipping is not operationally feasible.
3. Delivery Timeline
Estimated delivery timelines are as follows:
- Standard Delivery: 3–7 business days
- Remote Area Delivery: 5–10 business days
- Special or custom orders may require additional processing time
Delivery timelines are estimates only and are not guaranteed.
Delays may occur due to:
- Weather conditions
- Transport disruptions
- Festivals or holidays
- Natural disasters
- Government restrictions
- Incorrect delivery information
- Courier partner delays
4. Shipping Charges
Shipping charges may vary depending on:
- Product weight and dimensions
- Delivery location
- Order value
- Courier partner pricing
Any applicable shipping charges will be displayed during checkout before payment confirmation.
We reserve the right to modify shipping fees without prior notice.
5. Order Tracking
Once the order is shipped, customers may receive tracking information through:
- SMS
- Courier tracking links
Tracking updates depend on the courier partner’s system availability.
6. Failed Delivery Attempts
If delivery fails due to:
- Incorrect address
- Unreachable customer
- Refusal to accept delivery
- Incomplete contact information
additional delivery charges or re-shipping fees may apply.
Repeated failed delivery attempts may result in order cancellation.
7. Packaging Responsibility
We aim to package products securely to minimize transit damage.
Customers are advised to:
- Inspect packages upon delivery
- Report visible damage immediately
- Record unboxing videos for high-value products whenever possible
Claims for transit damage may require supporting evidence.
8. Damaged, Missing, or Incorrect Products
If customers receive:
- Damaged products
- Missing items
- Incorrect products
please notify us within 48 hours of delivery.
Customers may be asked to provide:
- Order details
- Photos/videos of the package and product
- Proof of delivery
Failure to report issues within the required time may result in claim rejection.
9. Delayed Shipments
While we strive to deliver orders on time, Gatiman Sales & Service shall not be held responsible for delays caused by:
- Third-party courier services
- Natural disasters
- Government actions
- Technical issues
- Events beyond reasonable control
We will make reasonable efforts to assist customers in tracking delayed shipments.
10. International Shipping
Currently, international shipping may not be available for all products or services.
If international delivery is offered in the future:
- Customers will be responsible for customs duties, taxes, and import charges
- Delivery timelines may vary depending on destination country regulations
11. Shipping Restrictions
Customers must not order or ship prohibited items including:
- Illegal goods
- Hazardous materials
- Explosives
- Restricted chemicals
- Counterfeit items
- Any product prohibited under Indian law
We reserve the right to cancel shipments violating these conditions.
12. Contact Information
For shipping-related support, tracking issues, or delivery assistance, please contact:
Gatiman Sales & Service
Website: https://gatimansalesandservice.in/
Email: info@gatimansalesandservice.in
Phone: +91 74781 83399
Location: Rukespur, Hooghly, Kolkata – 700151, India
By placing an order through our website, you agree to this Shipping Policy.